Town of Mooresville Customer Success

Town revs up queue efficiency and reduces the IT footprint.

“Imagicle has provided us with the right tools to align with our intent: to be a proud workforce”.
Jeff Martin, Network Administrator

Together, Imagicle and Cisco helped the Town of Mooresville scale back on what had become a sprawling IT footprint and gave staff new ways to manage customer service. Now all their apps live behind a single pane of glass, meaning supervisors can monitor KPIs in real time and operators can check on the status of calls through one dashboard. Best of all, the new customer service features saved the Town an average of eight hours a week for customer service management.

ToM

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