Call Analytics: boost your Customer Services with Hunt Groups reports.
Ready to take your Customer Service to the next level? The new reports for Hunt Groups for Call Analytics included in Winter Release 2021 will get the job done.
read more
Customer Service
Winter 2021 makes your Attendant Console safer than ever.
The Winter Release 2021 is here! Discover the first amazing news: an even safer Attendant Console, equipped with a TLS certificate and designed to guarantee the highest network safety and data protection.
read more
Imagicle Customer Service: turning Gold into Platinum.
A little trip through the Imagicle support service. What makes us unique, how we got it, and what we are planning in the near future to continue making the difference in solving your issues the Imagicle way.
read more
What role will AI play in the future of business?
Many welcome it, others fear it. Regardless, the AI bandwagon is unstoppable — but where is it going? Find out how the automation of tools will affect collaboration and daily communications.
read more
Customer Service: ensure quality standards and identify best practices.
Silent monitoring and Whisper Coaching are the new features that allow supervisors to monitor the operator-customer conversations and talk in whisper mode to the operators in between calls.
read more