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The new reports for Hunt Groups included in Winter Release 2021.
- Standard, for reporting on incoming/outgoing and internal/external calls, useful to analyze the call journey, reduce phone abuses and frauds, provide compliance reports and improve service quality;
- Enterprise, where the Budget Control and Phone Lock apps enrich the features of the standard version, to have full control over the use of devices and the associated costs.
What is a hunt group and why analyzing it can improve your customer service.
Hunt groups for call handling.
A quick look at the new reports.
- By Extensions
- Busy Hours
- Calls Details
Hunt Group Summary.
This report provides a way to analyze calls with a particular time-slot analysis to highlight the most critical hours for traffic and unanswered calls. It can be useful for a supervisor to enhance, for instance, the number of operators in relation to the quality of the service. The related information is available on the one hand as the aggregate of calls received by all the Hunt Groups, split into answered and not answered, distributed by time slot and through a tabular report; on the other hand, there is a tabular report, which groups the number of answered and missed calls for each HG within 24 hours, making it possible to compare results by time slot, checking any missed and answered call from every single Hunt Group.
How Imagicle can help you improve your customer service (for real!)
All your Hunt Group Calls with no additional cost!
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