Call Analytics: 2 new reports to make devices’ adoption effective.
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Included in Imagicle Call Analytics – Spring Release 2021 – with no additional cost (you just need to have an active ImagicleCare contract on your subscription plan!), these reports are available for all customers using Cisco UCM, even on-prem. Thanks to our dedicated tool for Cisco, in fact, it will be possible to analyze the activities of all users, including those who have not yet connected their UCM to the cloud. Yes, guys, it’s Imagicle!