• audio&video recordings;
• screen recording;
• speech recognition, to allow keyword search within several recordings;
• large scale concurrent recordings, thanks to dedicated high performance (also read “expensive”) hardware.

• Call Accounting and Billing 
• IP Fax Server 
• Directory services and Caller ID
• Advanced Queuing
• Attendant Console 
• IP Phones locking 
• Auto-Attendant Manager Enterprise
• Voicemail and integrated messaging
• Hospitality Services 

• Cisco Built-in Bridge (BiB) recording, with media forking from phones and from voice gateways;
• automated, TAPI-based dial-in recording, for those phones not supporting BiB;
• manual, free-seating dial-in conference, available to any device and IP-PBX environment;
• SIPREC recording, supporting PSTN calls recording of any phone device, including analog phone sets. Available to any IP-PBX or media gateways supporting SIPREC standard.

• automatic and selective recording. You can mix’n’match the modes in your environment;
• “Live keep” recording, where call recording is triggered any time by a softkey and whole conversation is saved from the start;
• two independent recording storages: one with encrypted audio recordings and subjected to a configurable retention period; another for long-term archiving of unencrypted MP3 audio recordings;
• feature to import unencrypted audio recordings from an existing recording system (e.g., MediaSense) to Imagicle Call Recording, together with relevant meta-data, and applying strong data encryption to comply with major security and worldwide privacy regulations;
• fully web-based conditioned access to recorded conversations, with search&play tool and differentiated permission levels for standard users, supervisors, and administrators;
• free Imagicle Gadgets, to integrate Call Recording search&play feature, start/stop and pause/resume buttons into Jabber and Finesse clients;
• automatic privacy statement announcement, played for PSTN calls and for internal calls, leveraging Cisco CURRI and Agent Greeting technologies;
• fully suitable with Smart Workers, accessing to Cisco infrastructure from remote (MRA/Expressway) or by leveraging Cisco SNR feature.;
• REST APIs included to trigger recording and retrieve recorded conversations from any third-party application.

• Customer service: with UCCX/UCCE, you can use Imagicle Call Recording to capture agent calls and make them available to supervisors. These operations can also be managed by Cisco Finesse thanks to the free Imagicle gadget.
• Directories integration: thanks to Imagicle Advanced Directories when you are recording a conversation involving a remote party whose number is included in Imagicle directories, the relevant caller and company name are automatically associated with the recorded audio file, allowing to easily search for recordings by name/surname/company.
• Workflow integration: several customers use third-party ERP/CRM applications, where consolidated and customized workflows are in place to optimize employees’ daily activities. Imagicle main scope is to promote and enhance work optimization: this is why we offer several integration options through our applications. One of these allows recording a conversation with a customer and retrieve the relevant recorded audio file using Imagicle APIs, then associating it to relevant customer’s CRM entry or trouble ticket.

And, icing on the cake, a 30% discount to switch to the new solution and completely free migration services! Find out more here.