Do you have to manage calls, but you never know who is available and when? Problem solved. With the Summer Release 2020, Office365 and Exchange calendars are integrated into the Imagicle Attendant Console! You will always know what happens. And your customers won’t have to wait.
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Discover the brand new Picture Repository that takes the photos of your colleagues inside the Attendant Console… and within Cisco Jabber!
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A little trip through the Imagicle support service. What makes us unique, how we got it, and what we are planning in the near future to continue making the difference in solving your issues the Imagicle way.
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Discover how to boost customer loyalty by reducing the amount of work the customer has to do to get their problem solved through 3 key skills you need if you want your support service to rock!
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Many welcome it, others fear it. Regardless, the AI bandwagon is unstoppable — but where is it going? Find out how the automation of tools will affect collaboration and daily communications.
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Silent monitoring and Whisper Coaching are the new features that allow supervisors to monitor the operator-customer conversations and talk in whisper mode to the operators in between calls.
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